All orders have a processing time of 24-72 hours regardless of shipping method selected. All transit times are counted in business days (Monday- Friday). Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day.Adult Signature Upon Delivery
Certain states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be at least 21 years of age and present upon delivery with valid ID to accept the package. All delivery carriers charge extra for this feature, and our shipping rates have been adjusted.
How will I know if you’ve received my order? When you submit your order, you will receive an order confirmation receipt via e-mail. Additionally, you will see the order confirmation page after you submit your order. Be sure to print this screen and keep it handy in case you have questions about your order. You can also call us at 1.888.276.5055 to inquire about the status of your order.
Delivery Time: Orders ship from our warehouse in Hollywood Florida. Orders placed on holidays or weekends will begin processing the next business day. All orders will be shipped in 24-48 hours after the order is placed. If you place your order on a Friday, Saturday or Sunday, the order will be processed and filled on the following Monday.
If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.
In order to protect our customers’ privacy, we will no longer be able to ship merchandise to a separate address from the billing address on orders over $49.99. The billing address AND shipping address MUST match in order for us to ship an order over $49.99. The only exception to this will be shipping to APO/FPO addresses; however, the billing information MUST match the credit card being used to make the purchase. Any information that does not match will cause a delay in shipment or possible cancellation of the order.
The risk of loss and title for all merchandise ordered pass to you when the merchandise is delivered to the shipping carrier.
Free Shipping on orders over $199.00 for U.S.A Customers only.